1. Systems & Platform Development

• Plans and develops a single, automated platform for Business Intelligence across Merchants
• Analyses business requirements to ensure the database platform is stable, functional, and available
• Equips all operations to effectively use the system and interpret the information provided
• Documents all system processes, policies, and procedures related to databases and statistical information to ensure standardisation across Merchants

2. Reporting

• Develops and automates reports that reflect Merchants’ organisational performance
• Creates reports that support effective decision-making across Merchants
• Facilitates information analysis and report development for business units
• Identifies best practices in report design and automation
• Researches appropriate business intelligence tools for Merchants
• Provides business intelligence support to enable business improvement

3. People Management

Leadership

• Leads by example and lives the organisational values
• Ensures the department is fully equipped to handle workload and distributes work effectively
• Coaches team members to understand the consequences of errors
• Creates a collaborative environment that fosters teamwork and cooperation
• Builds awareness of Merchants’ strategic objectives and ensures alignment within the department
• Communicates effectively and builds strong working relationships
• Ensures consistent compliance with company policies, procedures, corporate governance, and relevant legislation

Attraction & Selection

• Ensures appropriate staffing and takes action where required
• Identifies the need for new positions and makes recommendations to management and HR
• Selects and places candidates in line with agreed recruitment and selection processes

Retention

• Develops and empowers employees, recognising and rewarding value-added performance

Training & Development

• Continuously upskills and motivates staff through leadership, mentoring, coaching, and performance improvement
• Implements individual development plans and monitors training needs

Career Pathing & Succession Planning

• Identifies, manages, and develops talent

Performance Management

• • Sets quantitative and qualitative performance objectives for direct reports
  • Ensures individual performance objectives are aligned, documented, and reviewed regularly
  • Conducts bi-annual performance reviews and addresses underperformance with corrective action where required

Qualification and Experience:

• B.Comm in Information Systems or BSc in Computer Science
• 5–8 years’ experience in Business Intelligence design
• Minimum 2 years’ experience in data warehousing and automation
• Minimum 3 years’ experience working with SQL